Shipping & Returns

SHIPPING

• We do our best to package and despatch orders within 1 business day of receipt. If there’s likely to be a significant delay beyond this or if we are unable to fill your order for any reason, one of our staff will attempt to notify you as soon as possible.

• Public holidays and weekends will usually add a day or two to getting your order out, but the next business day should see it on its way to you.

• Shipping for most orders of small items can be simply selected and paid for by you in finalising your order, however larger, bulky and dangerous items will require you to contact the store for us to determine the cost of getting your order to you.

• We generally don’t ship outside of Australia.

RETURNS

• If the product you have ordered doesn’t suit your needs as you thought it would we are happy to have you return it to us as long as it’s in unused, unworn, unwashed and resaleable condition with all of the original packaging and labels intact. Returns of this type need to be made within 21 days of placing your order and do not include clearance items purchased at clearance prices.

• If you do return it in resaleable condition you can choose to have us exchange it for another product of equal value, create a store credit account to the product’s value for you to use at a later date, or issue you with a refund.

• If the return of the product is through no fault or error of ours, we won’t refund the cost of shipping the order to you or your costs of returning it to us. We think that’s only fair! Hopefully you do too!

• Before returning any product to us please contact us at the store first so we are all clear on what we need to do.

• Please also contact us at the store if the return is related to a warranty claim for the product. Warranty claims will be processed in accordance with both the Australian Consumer Law and the relevant manufacturer’s warranty conditions so we will most likely to have to contact the manufacturer to determine the best course of action to get the issue sorted for you as soon as possible.